Dear user of this website, below you will find the legal notice and the most important contact information for the owner and operator of this website.
Company name and legal form: UAB Mindra, a limited liability company
Registered office address: Gynėjų g. 4-333, Vilniaus m., Vilniaus m. sav.
VAT ID / VAT Number: LT100015404810
Commercial Register ID / Company Registration Number: 306042105
Managing Director: Martynas Nenėnas
Phone: Customer Support +370 663 22567
Email: [email protected]
Please note that all content on this website is protected by applicable copyright laws and belongs exclusively to UAB Mindra, unless otherwise stated. The content of this website may only be downloaded or copied for personal, non-commercial use. From time to time, our website may contain intellectual property belonging to third parties. We respect the rights of the lawful owners of such intellectual property, and we kindly ask you to contact us if you believe that any content on our website may infringe the intellectual property rights of a third party.
If you have any concerns regarding the use of this website or any other terms related to the use of this website, please read our Terms and Conditions.
We want to make sure that you are satisfied with your purchase. Consumers located in the European Union may have a statutory right to withdraw from an online purchase within 14 days without giving any reason.
The withdrawal period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, physically receives the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement, for example by email.
Email: [email protected]
You may use the model withdrawal form below, but it is not mandatory.
To:
UAB Mindra
Gynėjų g. 4-333, Vilniaus m., Vilniaus m. sav.
Email: [email protected]
I hereby give notice that I withdraw from my contract of sale of the following goods:
Product name: Kinzeno
Order number:
Ordered on:
Received on:
Customer name:
Customer address:
Customer email:
Date:
If you withdraw from this contract, we will reimburse all payments received from you, including the standard delivery costs, if applicable. We may deduct any supplementary delivery costs if you chose a delivery method more expensive than the least expensive standard delivery option offered by us.
We will process the refund without undue delay and no later than 14 days from the day on which we are informed of your decision to withdraw from the contract.
We may withhold the refund until we have received the goods back or until you have supplied evidence that you have sent back the goods, whichever is earlier.
The refund will be issued using the same payment method that you used for the original transaction, unless expressly agreed otherwise. Refunds are issued in the original order currency. Currency exchange losses are not reimbursed.
Returns should be sent only to the address confirmed by our customer support team. The registered company address is:
UAB Mindra
Gynėjų g. 4-333, Vilniaus m., Vilniaus m. sav.
Please do not send returns without prior approval. Returns must be sent only to the address confirmed by our customer support team.
Consumers may inspect and handle the goods only to the extent necessary to establish the nature, characteristics, and functioning of the goods, as they would normally be allowed to do in a shop.
You may be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
For health protection and hygiene reasons, sealed goods that are not suitable for return may not be eligible for withdrawal once unsealed after delivery, where this exception applies under applicable consumer protection laws.
This return policy does not limit your statutory rights regarding defective, damaged, or incorrectly delivered products.
If your product arrives defective, damaged, or you receive the wrong item, please contact us as soon as possible at:
Email: [email protected]
Please include your order number, a description of the issue, and clear photos where applicable. If the return is due to a defective, damaged, or incorrectly delivered item, the return shipping costs will not be charged to you.
Nothing in this policy limits any mandatory consumer protection rights that you may have under applicable law, including your statutory right of withdrawal and your rights relating to defective or non-conforming goods.